Two ways to see how I work. Below are fifteen case studies and resources across automation, CX and research, and operational strategy, each a system I scoped, built, and handed over. And if you would rather watch the work move than read about it, six AI-enabled demos run live in your browser. Try the demos, or filter the case studies by service, category, tools, and skills.
Six AI-enabled tools I build for clients, running live in your browser: intake triage, open-text coding, doc-to-data extraction, eligibility scoring, automated reports, and personalised PDFs. Real logic, real outputs, no sign-up.
Explore the interactive demosCustom research platform built for a US organisation tracking 9,000+ towns and hundreds of charities across recurring survey waves. Web app, analytics dashboard, and data transformation model, from brief to live in under a week.
Read the case studyAirtable + Zapier pipeline built for a coaching platform running 50-60 personalized career assessments per cycle. Score logic, PDF delivery, 8-variant emails, and the full coach coordination loop, automated end-to-end.
Read the case studyA self-contained dashboard that reads an Airtable invoicing base and turns it into a live read on the year: pace to target, a year-end forecast with scenarios, seasonality, channel mix, and FX impact, all recalculating in the browser. It is built and hosted as a live Claude artifact, shared as a single link, with the portable React code yours to keep.
Explore the live dashboardPick a service, or drill into the categories, tools, and skills behind each project.
Financial and operational diagnostic that uncovered the root cause of profit-margin erosion, addressed through process redesign and team enablement. $1.7M recovered in six months.
Read the case studyA Qualtrics × Salesforce grant application system handling eligibility assessment and automated award distribution for US entrepreneurs.
Learn moreA connected Airtable system managing clients, projects, and invoices end-to-end, from budget tracking to automated PDF invoicing and late-fee calculations. Integrated via Make with Google Drive and Gmail.
Explore the solutionA custom assessment that scores responses, generates AI-powered strategic recommendations, compiles a personalized PDF, and delivers it by email, automatically. No human in the loop. Take the live Business Process Maturity Assessment to see it in action.
Take the assessmentTransforming vendor service quality in 2 months through process automation, data monitoring, and team enablement. Eliminating project escalations, boosting client CSAT by 1.8 avg. points, and saving 3,000h+ in labour costs.
Learn moreMake automation handles contact creation, Qualtrics survey distribution, and CRM updates for an Australian nonprofit, eliminating hours of manual admin every month.
Learn moreLive Qualtrics survey demonstrating weighted scoring, branching logic, and embedded data variables. The building blocks of sophisticated CX and research programs, fully interactive.
Try the demoA self-contained React dashboard reading an Airtable invoicing base: pace to target, year-end forecast with scenarios, seasonality, channel mix, and FX impact. Hosted as a live Claude artifact, one click from the case study.
Read the case studyLightweight Looker Studio dashboard built on Google Sheets, displaying key sales and customer health metrics in real time.
View dashboardEnd-to-end CSAT program design for customer-service interactions, built to close the loop rather than just collect feedback. Architected on Qualtrics CX.
Read moreFramework for building and scaling a quality champion network across global teams, standardising practices and embedding accountability at every level.
Learn moreFully automated solution that transformed how one US nonprofit delivers career readiness support to students, including those with disabilities. Designed and deployed in under a week.
Read the case studyA free self-assessment that maps your operational maturity and identifies where process gaps are quietly costing you time and money.
Take the assessmentNo projects match these filters.